Delivery Policy:
Includes shipping time, delivery method and region, shipping cost calculation, and special services.
1.For shipments to mainland China, Hong Kong, Guangdong, and Taiwan, delivery takes approximately 1-3 business days after shipment, but may be delayed during promotional periods. Delivery methods include convenience store pickup, freight courier, mail, in-store pickup, and smart locker pickup; shipping costs may vary depending on weight, volume, and delivery location.
2.International (cross-border) shipping is handled by partner logistics providers (such as DHL/FedEx/EMS). The final delivery method is selected by the customer at checkout, generally taking 7-14 business days, depending on the destination. Business days do not include weekends and public holidays. Actual delivery time may be delayed due to weather, customs clearance, flight schedules, etc.
3.Delivery fees will be automatically calculated on the checkout page. Free delivery is available for orders exceeding a certain amount (e.g., USD$100 or more) (if applicable).
4.We will process and ship your order within 1–2 business days after receiving your order and confirming payment. During holidays and promotional events, the processing time may be slightly longer.
5.Customs Clearance and Duties (International Orders) Cross-border orders may incur customs duties/taxes/handling fees, which are borne by the customer. Our store is not responsible for any customs clearance delays or additional costs.
6.Customers must provide a correct and complete delivery address. If delivery fails due to incorrect information or the recipient being unreachable, a resend fee may apply.
7.After the order is shipped, the system will automatically issue a tracking number, and customers can check the status of their packages on the logistics website.
8.If the received goods are damaged, missing parts, or lost in transit, please contact us within 48 hours and provide: order number/product photos/packaging photos. We will assist in processing a replacement or refund as soon as possible (depending on the specific circumstances).
9.Delivery services may not be available in some remote areas. In such cases, we will contact the customer and arrange a refund.
送貨政策:
包含出貨時間、配送方式與地區、運費計算以及特殊服務等。
1.中國地區以及港，粵，台，出貨後約(1-3)個工作天送達，但若遇活動期間則可能延遲。配送方式包括超商取貨、貨運宅配和郵寄、門市自取、智能櫃取件等；運費可能因重量、材積及配送地點而異。
2.國際配送（跨境）由合作物流服務商（如 DHL / FedEx / EMS）負責配送 最終配送方式以顧客在結帳時選擇為準，一般 7–14 個工作天，視目的地而定工作天不包含週末及公眾假期。實際時間可能因天氣、清關、航班安排等因素延誤。
3.送貨費用會於結帳頁面自動計算，若訂單符合特定金額（例如 USD$100 以上），可享免費送貨（若適用）
4.本店於 收到訂單及確認付款後 1–2 個工作天內處理出貨，遇上節日、促銷活動，處理時間可能略為延長。
5.清關與關稅（國際訂單）
跨境訂單可能會產生 關稅 / 稅金 / 手續費，此費用由顧客自行承擔。本店不負責任何清關延誤或額外費用。
6.請顧客務必提供正確、完整的送貨地址。若因資料錯誤或收件人無法聯絡導致配送失敗，可能需支付重新寄送費用。
7.訂單出貨後，系統會自動發出 運單追蹤編號，顧客可於物流網站查詢包裹狀態。
8.如果收到的商品有損壞、缺件或物流遺失，請於 48 小時內聯絡我們，並提供：訂單號碼/產品照片/包裝照片。我們會盡快協助處理更換或退款（視具體情況而定）。
9.部分偏遠地區可能不提供配送服務，如遇此情況我 們會主動聯絡顧客並安排退款。